● This product will be sold at “hololive production OFFICIAL SHOP” and “Geek Jack“.

● Prices listed include tax.

● Prices and designs may be changed or canceled without prior notice.

● No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.

● At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.

● Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.

● Products may go on resale at a later date.

Online Purchases

*Please review the following information before you consider making a purchase.

Sales Period

In-Stock Merch: Sales will start at July 18th 11 PM (EDT)
Made-to-order Merch: Aug 3rd 10 PM – Sep 8th 5 AM (EDT)

hololive production OFFICIAL SHOP Shipping Period

In-Stock Merch:
After payment confirmation, your order will be shipped within 7 business days for addresses within Japan and 15 business days for addresses outside Japan.
*Highly recommend you purchase at your earliest convenience if you would like to get In-Stock Merch before the concert.

Made-to-order Merch:
Shipping by middle of December 2025
*Note that the date of delivery may vary depending on the customer’s receipt status.

Geek Jack Shipping Period

In-Stock Merch:
After payment confirmation, your order will be shipped within 7 business days for addresses within Japan and 15 business days for addresses outside Japan.
*Highly recommend you purchase at your earliest convenience if you would like to get In-Stock Merch before the concert.

Made-to-order Merch:
Shipping by middle of December 2025
*Note that the date of delivery may vary depending on the customer’s receipt status.

Precautions

●Please be aware that if you purchase In-Stock Merch together with Made-to-order Merch in one cart, the entire order will be shipped on the shipping date of the Made-to-order Merch.

●To receive In-Stock Merch earlier, please purchase them in a separate cart from Made-to-order Merch.

* Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.

●In-Stock Merch are limited in number and sales will end once stock has run out.

●Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy advanced shipping items.

○Delivery and Receipt
The delivery carrier is DHL.
Please note that international shipments may take longer to arrive than domestic shipments. For reference, shipments to the U.S. generally arrive in approximately 3 business days.
Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL will contact you and ask you to provide any necessary customer information.
COVER Corporation and its vendors will not be held responsible in the event that you do not receive your merch prior to the date of the concert. In such cases, orders cannot be canceled or refunded.

○Defects
Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
*For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.